Privacy Policy

Introduction

Lattia is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit lattia.co.uk, use our services, or interact with us.

By using lattia.co.uk, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Product inquiries and preferences
• Marketing communication preferences
• Payment and billing information (when applicable)
• Account registration details
• Survey responses and feedback

Automatically Collected Information

When you visit lattia.co.uk, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Click-through and navigation patterns

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

How We Use Your Information

We may use the information we collect for the following purposes:

Service Provision

• Process and respond to your inquiries
• Provide product information and samples
• Facilitate installations and customer support
• Process transactions and fulfill orders

Communication

• Send you product updates and promotional materials
• Respond to your comments and questions
• Provide customer service and technical support
• Send important notices about our services

Website Improvement

• Analyse website usage and performance
• Improve our website functionality and user experience
• Develop new products and services
• Conduct market research and analytics

Legal and Business Purposes

• Comply with legal obligations
• Protect our rights and interests
• Prevent fraud and security threats
• Enforce our terms of service

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you.

Business Partners

We may share information with authorized dealers, distributors, and installation partners to fulfill your requests and provide local services.

Legal Requirements

We may disclose information when required by law, legal process, or to protect the rights, property, or safety of Lattia, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

You may request access to or correction of your personal information we hold.

Data Portability

You may request a copy of your personal information in a portable format.

Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

Marketing Communications

You may opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.

Cookies

You may control cookies through your browser settings, though this may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on lattia.co.uk.

For material changes, we may provide additional notice through email or prominent website notices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact information provided on lattia.co.uk.

Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit lattia.co.uk. They help us remember your preferences and improve your browsing experience.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences.

Marketing Cookies

These cookies track your browsing activity to provide relevant advertisements and measure campaign effectiveness.

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.