GLUEDOWN/DRYBACK LVT
What This Guarantee Covers
Residential Installation
Lifetime guarantee period for all Lattia Dryback/Gluedown products
Commercial Installation
15 year guarantee period for 0.55mm wear layer products
Manufacturing Defects
Complete protection against manufacturing defects and wear-out
Lattia guarantees that Lattia Dryback/Gluedown LVT flooring will remain free from manufacturing defects and "wear-out" caused by normal residential or commercial use for the full duration of the guarantee period.
Lattia 0.55mm wear layer Dryback/Gluedown products (Vantaa, Forssa & Vaasa collections) are covered in commercial installations for a 15 year guarantee period.
All Lattia Dryback/Gluedown products are covered in residential installation for a lifetime guarantee period.
'Wear-out' refers to the complete removal of the decorative pattern and colour due to the breakdown of the protective wear layer. If your flooring meets the requirements of this guarantee and wear-out occurs within the applicable guarantee period, Lattia will repair or replace the affected area with the same or similar product.
Conditions for Guarantee Coverage
To remain valid, this guarantee is subject to the following conditions:
Proper Installation
- Flooring must be installed by a competent professional
- Installation must comply with BS 8203 (Code of Practice for the installation of resilient flooring)
- Only recommended adhesives and appropriate subfloor preparation methods should be used
- The installation must strictly follow the relevant Lattia Dryback/Gluedown Installation Guide
Correct Maintenance
- The floor must be cleaned and maintained in accordance with the Lattia Aftercare Guide
- Use only pH-neutral, vinyl-safe cleaners
- Apply protective felt pads, castor cups, and use non-rubber-backed entrance mats
Environmental Suitability
- Flooring must be installed indoors in a climate-controlled environment
- Temperature between 18°C-27°C and humidity between 35%-65% RH
- Do not install under permanently fixed furniture or in unheated, external, or semi-external areas
What's Not Covered
This guarantee does not cover:
- Improper installation, including poor subfloor prep, incompatible adhesives, or unsupported underfloor heating use
- Damage from moisture, fluid pressure, or rising damp
- Spills, stains, corrosive chemicals (e.g. bleach, battery acid)
- Impact or misuse, including burns or dragging heavy objects
- Dulling of gloss from wear, scratches, scuffs, or pet damage
- Fading or warping from direct sunlight or heat sources
- Improper cleaning products, abrasive tools, waxes, or polish
- External, semi-external, or unheated installations
- Use of rubber or latex-backed mats, which may cause discolouration
- Flooring installed outdoors or in unregulated conditions
Guarantee Summary
| Installation Type | Wear Layer | Collections | Guarantee Period |
|---|---|---|---|
| Residential Dryback/Gluedown | 0.55mm | Vantaa, Forssa & Vaasa | Lifetime |
| Commercial Dryback/Gluedown | 0.55mm | Vantaa, Forssa & Vaasa | 15 years |
Making a Claim
If you need to make a claim under this guarantee:
- Contact your supplier first
- If the issue meets the conditions outlined above, and your flooring was installed and maintained according to Lattia Dryback/Gluedown standards, Lattia will coordinate repair or replacement of the affected product with your retailer
How to Maintain Your Guarantee
To keep your coverage:
- Ensure installation follows the Lattia Dryback/Gluedown Installation Guide provided with the product
- Maintain the floor using the Lattia Aftercare Guide
- Keep a copy of your original invoice and installation date
- Retain at least three spare planks from the original batch for testing in the event of a claim
Key Requirements for Valid Guarantee
Legal Notice
This guarantee applies exclusively to Lattia Dryback/Gluedown LVT flooring purchased through authorised UK retailers and installed within the United Kingdom. It does not affect your statutory consumer rights.
For installation guides, aftercare instructions, and technical support for Lattia Dryback/Gluedown flooring, visit our website or contact your Lattia flooring specialist.